Returns
Returns & exchanges
Returns have no restocking fee. Request a return within 3 calendar days of delivery and, once approved, ship it within 3 calendar days. You pay actual return postage separately unless the item is faulty or incorrect. Contact us before sending anything back.
Damaged, misprinted or wrong item
Email us within 3 calendar days of delivery with your order number and clear photos. We will review the issue and provide a replacement or a full refund. If we ask you to return it, ship it within 3 calendar days of approval; we cover its return postage and provide instructions. This policy does not limit your statutory rights.
Size returns & exchanges
Request a return or exchange within 3 calendar days of delivery. Once approved, ship the item within 3 calendar days of approval. Items must be unworn, unwashed and in their original condition with tags attached. Eligible returns have no restocking fee. You pay actual return postage separately; once we receive and inspect the item, we refund the full item price to your original payment method without deducting postage. We confirm exchange details before you send anything back.
Change of mind
Eligible unworn items may be returned if you change your mind. Please check the size guide before ordering. Personalized items or items marked final sale are excepted, unless faulty or incorrect. Your statutory rights remain unaffected.
Refunds
After we receive and inspect an eligible return, we issue a full refund of the returned item price to your original payment method within 5 business days. Your bank may take longer to show it. We do not charge a restocking fee or deduct return-label costs from the item refund. For faulty or incorrect items, we cover return postage too.
Return shipping
Do not mail items without an approved request. For US returns we can email a label and instructions; you pay its actual postage cost separately before shipping. International customers should contact us for return instructions and arrange return postage at their own cost. The return destination is supplied only with the approved instructions. For faulty or incorrect items, we cover return postage.
Final sale
Personalized items and items bought with a final-sale notice can only be returned if they are faulty or incorrect.
Start any return or exchange by emailing notify@softwearoutlet.com.